• Product Information and Assembly

Standard pedalboards are supplied in disassembled form (DIY kit) unless otherwise requested.

Pre-assembled versions are available upon request; however, for certain destinations, shipment of large or heavy items may not be feasible.

Pedalboards include all components necessary for operation and connection to compatible devices (e.g., via USB or MIDI).

Not included: USB cables, USB patch cables, power supply units, and MIDI cables.

No components beyond the pedalboard’s USB port or MIDI Out connection are supplied.

By default, all parts are delivered unpainted (natural finish). Painting may be requested as a customization option.

Keyboards are supplied pre-assembled, configured for light touch and general (non-professional) use.

Please also see this page for keyboards.

• Production and Delivery Times

All products are handcrafted after the order is received.

Production and delivery times are indicative and not binding.

Delays may occur due to factors beyond control (e.g., material shortages, health issues, equipment failure).

Customers will be informed of significant delays.

The seller is not responsible for delays caused by couriers or customs.

• Shipping Policy

Shipping costs are determined based on:

• destination address

• available courier services

• package dimensions and weight

Shipments are handled via major international couriers (e.g., TNT, UPS, DHL, FedEx), all providing tracking services.

The final shipping cost is determined only once the goods are packed and ready for dispatch.

A preliminary estimate may be provided upon request.

For remote destinations, shipping methods may vary depending on availability at the time of dispatch.

The seller is not responsible for delays or shipment disruptions in the event of war or other unforeseeable circumstances.

For long-distance shipments and/or heavy goods, customers may be required to pay shipping costs directly to the courier or shipping agent.

This may reduce overall costs by avoiding additional handling fees and allowing customers to select the most competitive offer available.

The same conditions apply to Return Merchandise Authorization (RMA): all return shipping costs and import duties are the responsibility of the customer.

Instructions regarding the shipping process will be provided if the customer uses the recommended courier.

The objective is to help customers minimize shipping costs, especially for international deliveries.

Goods are shipped at the buyer’s risk.

• Warranty and Liability

A two-year warranty is provided against manufacturing defects.

The warranty does not cover damage resulting from:

• improper assembly

• unauthorized modifications

• incorrect configuration or use

• painting or alteration of electronic components

All products are tested prior to shipment.

Customized products are non-returnable.

• Customs, Duties, and Delivery

Customers are responsible for:

• payment of customs duties and taxes

• compliance with local import regulations

• cooperation with customs authorities

The seller provides required documentation but is not responsible for customs delays, rejection, or additional charges due to inactivity or non-payment.

In case of shipment refusal, all return and reshipping costs are borne by the customer.

Couriers are not obliged to contact the recipient unless the service includes it.

• Claims Policy

Upon delivery, the customer must immediately inspect the shipment and verify completeness.

Missing components may be due to:

• transport damage

• customs inspection

• misplacement after delivery

• Pricing Policy

Products are mainly sold to private customers; reseller pricing is not available.

Discounts may be considered only for large orders placed at once.

No price lists are available beyond those published on the website.

Prices are VAT exempt under my Italian flat-rate tax regime ("Regime Forfettario"). Only a €2 revenue stamp duty is added for invoices exceeding €77.47.

• Assembly, Technical and Administrative Support

Assembly instructions are provided with all DIY kits. It is necessary to read and understand all the user manuals provided.

Customers are expected to possess basic manual, technical, and musical skills.

If inexperienced, customers are advised to request a pre-assembled product or seek local assistance.

Support is provided via email only (no calls, video, or chat).

A reasonable limit (approx. 50 emails per order) applies.

No replies are provided on Saturdays, Sundays, or Italian public holidays.

The buyer and recipient must be the same person for customs purposes.

Emails will not be answered if they are:

• unclear or unintelligible

• offensive or inappropriate

• empty or without a specific request

• topics already explained but not taken into consideration

• Payment Terms

Payment is required to place and confirm an order, unless otherwise specified by the seller.

An order is confirmed only after receipt of the advance payment and prior authorization from the seller.

Direct bank transfers are not accepted from non-EU accounts or in non-euro currencies.

In such cases, payment must be made via Wise.

Customers with euro accounts outside the EU must inform the seller in advance.