Terms & Conditions
Shipping costs will depend on: your address, available delivery services, package size
I use the most common couriers (TNT, UPS, DHL, FedEx, etc.) with on-line tracking service
The package size varies greatly for each customer. For this reason, the final price of the shipment will be known when the boxes will be ready for the journey and the final dimensions of the box/boxes are known. I can make a rough estimate to know, for every customer, the approximate amount. In some cases, the shipping service for far destinations will changes, depending to the availability at the shipping time
For the far destinations and heavy loads, it's suitable for the customer to pay directly the courier/dealer after the order, with the net price of the shipment. In this way the customer can save some money, avoiding reloading tax and choosing the best price offered by the web shipping dealers. The same way for RMA (Return Merchandise Authorization) for warranty repair: you will pay the return of all the parts. There is the two years’ warranty on the construction defects. I’m not responsible of damages due to the wrong mounting process or due to the modifications of the original parts
In every cases I will provide instructions about the shipment process, if you will choose the courier/dealer I suggest
My goal is to help you to save some money on huge shipments around the world
You must pay the customs fees as per your local laws. You must talk with your customs to help the import process and customs clearance. I will help the process by providing all the documents required from me but I'm not responsible about customs rejection, especially due to your inactivity or unpaid fees. In case of rejection, to have the goods, you will pay all the return/reshipping costs to the courier/courier dealer. The phone number will be given to the courier, but, unless requested through the appropriate service (if available), the courier is not obliged to notify or schedule an appointment for the delivery. The goods are shipped at the buyer’s risk. When the goods arrive, you must immediately check the condition of the packages and verify whether anything is missing from the kits I sent. I personally check that everything ordered is included before shipping, so if something is missing, it is because there was an issue during transport (damaged box, customs inspection, or something similar), or simply because the part was misplaced on your end, especially if you start assembling the kits long after receiving them. Emails with the following characteristics will not be taken into consideration: emails with incomprehensible text, emails containing insults or not complying with basic standards of civility, emails with no text, emails without specific requests to which I can respond.
Please do not ask for reseller prices, as I sell mainly to private customers. If you would like a special price, we can possibly discuss it for a large order to be placed all at once, not at some point in the future. I do not have any price lists other than the one you can see on my website, which you are currently visiting.
If you purchase an assembly kit, you will find all the instructions that will guide you step by step. These instructions start from a basic level, assuming at least that you have some basic musical knowledge and basic manual skills (for example, recognizing screws and the corresponding screwdrivers, but not exclusively). If you have never assembled anything in your life, it is better to get a pre-assembled version or have someone help you on site. I can guide you to a certain extent via email (no video calls, phone calls, or chats), but I cannot write back every time you pick up a screw, for obvious reasons. Once the limit of 50 emails per order is reached, I cannot guarantee a response. It is important, especially when going through customs, that the buyer is the same person who receives the goods. This is particularly relevant if the buyer has preferential tax profiles. Thank you for your understanding!
Payments must be made to the order, unless otherwise instructed by me. Direct bank transfers from non-EU accounts and/or in currencies other than euros are not accepted. In such cases, payments must be made through Wise.com, using the email address pedamidikit@gmail.com to identify my account. If you have a bank account in euros but reside outside the European Union or in a country that does not use the euro, please inform me in advance. Thank you.
Construction and delivery times are indicative. I do my best to meet them, but since I personally handcraft all parts, there are variables beyond my direct control that may delay the completion of the order (for example, materials being out of stock and awaiting restock, health reasons, tool breakage, replacement, or repair, etc.). In any case, I will make sure to promptly inform the customer of any possible delay. However, I cannot be held responsible for delays caused by the courier or by customs.